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This is a Sample Resume example that covers objectives and tips to gets you the best job. This professional resume template with action words will help you in writing perfect CV for the desired BPO Job.

BPO Job Description

• Creates and executes BPO work plans and revises as appropriate to meet changing needs and requirements.
• Identifies resources needed and assigns individual responsibilities.
• Manages day-to-day operational BPO aspects.
• Reviews deliverables prepared by team before passing to client.
• Effectively applies our methodology and enforces performance standards.
• Prepares for engagement reviews and quality assurance procedures.

Sample BPO Resume Template

Contact information

In this section you have to include your Name, current home address, Mobile telephone number, Landline telephone number and your personal email address which is currently used.

• Full name
• Present and permanent addresses
• Telephone numbers
• Email address

Professional or career objective

Your objective is the one that clearly underlines your aims and aspirations in that profession. For example a Business Graduate will have to write an objective which is concise and precisely speaks about his role that he wants to play in the Organization.

Sample Objective for BPO

I seek to enhance your market intelligence by applying my experience in market research project management, strategic planning and positioning, online panel research, business development, audience segmentation and messaging, and creative execution.

Career Achievements

If you have any major Career Achievements or any Appreciation then this is the section where they should be listed. For Example a BPO can add his/her career achievements like,

• Participate in recruitment, interview and selection of candidates for various levels of position openings and promote a work environment that openly embraces individuals with diverse backgrounds and experiences.
• Meet established hiring targets and maintains compliance with established reporting structure.
• Partner with hiring managers to understand the skills and background required for each opportunity and provide expert advice and coaching to hiring managers throughout the recruitment process.
• Develop strong client and candidate relationships and maintain communication with both.
• Source, screen, evaluate and select candidates through a structured recruitment process designed to obtain the best candidates. Inform applicants of job duties and responsibilities, compensation and benefits, work schedules and working conditions, company policies, promotional opportunities and other related information.
• Utilize knowledge of multiple recruiting sources such as Dice, Monster, Hot jobs, 3rd party vendors, Independent consultants and execute various recruiting strategies.

Experience:

Previous work experience plays an important role while applying for a Job and hence it should be well presented in the resume. Most of the questions during your resume will be related to the previous job that you had and hence you should be well prepared for it. You should begin with putting the name of the organization that you worked for, the duration of your work and the post or the designation at which you were working. After this, you can effectively place points in a bulleted format that talk about the responsibilities and the achievements that you may have achieved during your stay at the previous organization. The work experience of an experienced BPO applying for a job would look like,

BPO Sales, Recruiting, P&L Management

Tosco Agro Tools, Haridwar, 2006-Present

• In a span of 6 months helped grow client’s new customer engagement contracts by 300% with personal recruiting contribution 80%.
• Staffed a major IT Outsourcing Engagement with an Ivy League education client, SAP implementation engagement in Discrete and Process Manufacturing sectors with teaming partners, for clients working as preferred vendors for the government, bearing point, Accenture, Oracle, Home Depot, and Deloitte Consulting.
• Pioneered the Offshore Tele-Recruiting Recruitment Process Outsourcing (BPO) initiative for present organization.
• Initiative has yielded several new technology firms as clients and staffing contract wins over 2, 00, and 00,000 for its customers.

Engagement Manager

Tosco Agro Tools, Haridwar, 2004-2006

• Designed and developed the master blueprint and setup up the Recruitment Outsourcing and Advisory Practice.
• Practice focuses on helping US clients save 30-40% time and costs in offshorizing IT recruiting business processes to India.
• Built, staffed and managed the entire recruiting team to support for the global strategy, sales, marketing and delivery of all ERP (Oracle, SAP, People soft) Applications Consulting, Outsourcing, Implementations, Upgrades, Archiving and Upgrade toolkits, and the Commercial and Government sector.
• Organization is a CA based SEI CMM Level 5 Outsourcing firm with presence in 13+ countries, focused on implementing solutions and services for Oracle Applications, SAP and People soft.

Recruitment & Engagement Management

Ramratan Automotives, Pant Nagar 2000-2004

• Setup and managed the recruiting P&L for the organization ODCs (Offshore-Outsourcing Development Centers) and was part of the SEI CMM Level 5 certification executive steering committee.
• Global Engagement Manager for a successful implementation for Recruit sharp, a recruitment automation package in 13+ countries, boosting recruiting efficiencies by over 200%.
• Responsible for the strategy and sales of all Oracle Applications, Consulting Services, Education, Database, tools and products to the Automotive segment and the Government in the Northern region.

Education and Certification:

The academic details need to be mentioned in a tabulated format with respect to the degrees or the courses that the candidate would have undertaken in the past. The latest degree or course comes first followed by the last completed course and hence forth going backwards. For example a BPO who has completed post graduation or graduation course is applying for a Job or to a company or an organization then his/her details would be like,

• Master’s Degree in Human Resources.

Mehta Commerce Collage Mumbai, 1996

• Bachelor of Science and Sociology

Government College, Mumbai, 1994

Honors

If you have won any competitions national or international then they could also be highlighted here. For example a BPO could lay stress on any exams that he may have given or any seminars or conferences attended. If you are a part of any honorary society or any nonprofit organization then that could also be added here.

The honors and the activities section of a BPO would look like,

• Relevant Coursework included gender studies, theory of  Sociology, Statistics for Behavioral Sciences,
• Earned a 3.4 grade point average while working part-time and being involved in campus and community activities.

References:

The References are generally required so that your present employer can gauge you through the eyes of the people who you were associated with or have worked for. So your teachers or college professors’ details could be placed here. Or your past employer who you would have worked under can also be used as a reference. Ensure that the people whose names you enter know you well and do inform them that you are placing their names as reference because many companies call to confirm. For example the references section of a BPO could also look like,

Mr. Manish Mittal

Sr. Manager

Hine Pharmaceuticals

manishmital@iiijjkk.com

Salary Range of a Project

• The average salary received is approximately Rs. 11000 per month. This works out to an annual pay package of 1.4 Lakhs to 1.85 Lakhs per annum CTC.
• The salary from an American perspective works out to be $8500 per Month.

Note: This salary may be variable and it may change from organization to organization.

Frequently asked BPO Interview Question

• Tell us about your career to date, what you’ve done and what you are currently doing?
• What do you know about our organization (the employer)?
• What is your understanding of the position you have applied for?
• What will you bring to the organization?
• What are your career goals?
• Why did you leave your last job/why are you looking to leave your current job?
• What are your strengths and weaknesses?
• How do you keep updated with new developments in the industry?
• How do you handle or resolve a difficult situation in a previous role?
• Do you have any questions?

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